Shipping & Return Policy

Shipping Policy

We are committed to delivering your order safely and on time.

Free Shipping
We offer free standard shipping across South Korea on all orders.

Order Processing Time
Orders placed from Monday to Thursday are processed within 1–2 business days.

Orders placed on Friday, Saturday, or Sunday will be processed and shipped on the next Monday (excluding public holidays).

Delivery Time
After shipment, delivery usually takes 1–3 business days depending on your location.

Order Tracking
Tracking information will be provided once your order has been shipped (if available).

Order Tracking
Once your order is shipped, tracking information will be provided (if available).

Return & Refund Policy

We want you to shop with confidence. If you are not satisfied with your purchase, we offer a simple return process.

Return Period
Customers may request a return within 7 days of receiving the product.

Return Conditions
To be eligible for a return:

  • Item must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase is required
  • Product must not be damaged by customer misuse

Non-returnable Items
The following items cannot be returned:

  • Used products
  • Damaged items caused by customer handling
  • Final sale or clearance items (if applicable)
  • Personal care products once opened (if applicable)

Return Process
To request a return:

  1. Contact our customer support team
  2. Provide your order number and reason for return
  3. Our team will provide return instructions
  4. Ship the product to the provided return address

Return Shipping Cost

  • If the return is due to product defect or our error → we cover shipping cost
  • If the return is due to customer preference → customer pays return shipping

Refund Process
After we receive and inspect the returned item:

  • Refunds are processed within 5–10 business days
  • Refund will be issued to the original payment method

Customer Support

For any shipping or return inquiries, please contact us:

Email: glowandgrace@naver.com
Phone: +82 032-851-5833
Customer Service Hours: Daily 10:00 AM – 9:00 PM

We aim to respond to all inquiries within 24 hours.

Free Shipping on Orders Over $50

Enjoy free standard shipping when you spend $50 or more. No hidden fees — just more value with every order.

Standard Delivery within 2–5 Business Days

We process and ship your order quickly so you can start enjoying your purchase without delay. Most orders arrive within 2 to 5 business days.

Easy 30-day Returns

Changed your mind? No problem. You have 30 days to return your item, no questions asked.

Return Items in Original Condition for a Full Refund

To receive a full refund, simply return your item unused and in its original packaging.

We are committed to providing a smooth and hassle-free shopping experience from start to finish. If you have any questions or need assistance, our customer support team is always ready to help.
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