배송-반품

Shipping Policy

We are committed to delivering your order safely and on time.

Free Shipping
We offer free standard shipping across South Korea on all orders.

Order Processing Time
Orders placed from Monday to Thursday are processed within 1–2 business days.

Orders placed on Friday, Saturday, or Sunday will be processed and shipped on the next Monday (excluding public holidays).

Delivery Time
After shipment, delivery usually takes 1–3 business days depending on your location.

Order Tracking
Tracking information will be provided once your order has been shipped (if available).

Order Tracking
Once your order is shipped, tracking information will be provided (if available).

Return & Refund Policy

We want you to shop with confidence. If you are not satisfied with your purchase, we offer a simple return process.

Return Period
Customers may request a return within 7 days of receiving the product.

Return Conditions
To be eligible for a return:

  • Item must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase is required
  • Product must not be damaged by customer misuse

Non-returnable Items
The following items cannot be returned:

  • Used products
  • Damaged items caused by customer handling
  • Final sale or clearance items (if applicable)
  • Personal care products once opened (if applicable)

Return Process
To request a return:

  1. Contact our customer support team
  2. Provide your order number and reason for return
  3. Our team will provide return instructions
  4. Ship the product to the provided return address

Return Shipping Cost

  • If the return is due to product defect or our error → we cover shipping cost
  • If the return is due to customer preference → customer pays return shipping

Refund Process
After we receive and inspect the returned item:

  • Refunds are processed within 5–10 business days
  • Refund will be issued to the original payment method

Customer Support

For any shipping or return inquiries, please contact us:

Email: glowandgrace@naver.com
Phone: +82 032-851-5833
Customer Service Hours: Daily 10:00 AM – 9:00 PM

We aim to respond to all inquiries within 24 hours.

50달러 이상 주문 시 무료 배송

50달러 이상 구매 시 무료 표준 배송 혜택을 누리세요. 숨겨진 수수료 없이, 모든 주문에 더 큰 가치를 더해드립니다.

일반 배송은 영업일 기준 2~5일 소요됩니다.

주문하신 상품은 신속하게 처리 및 배송되므로 지체 없이 받아보실 수 있습니다. 대부분의 주문은 영업일 기준 2~5일 이내에 도착합니다.

간편한 30일 반품

마음이 바뀌셨나요? 문제없습니다. 30일 이내에 이유를 불문하고 반품하실 수 있습니다.

제품을 원래 상태 그대로 반품하시면 전액 환불해 드립니다.

전액 환불을 받으시려면, 사용하지 않은 제품을 원래 포장 그대로 반품해 주시면 됩니다.

저희는 처음부터 끝까지 원활하고 번거로움 없는 쇼핑 경험을 제공하기 위해 최선을 다하고 있습니다. 궁금한 점이 있거나 도움이 필요하시면 언제든지 고객 지원팀에 문의해 주세요.
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